All Anthem members will have access to Total Health Connections, a white-glove customer service team specifically trained on Marvell’s plans. Your personal Total Health Connections Family Advocate can help you manage your health information, discuss your claims, provide health plan information, and give you wellness tips. The Family Advocates will be able to answer most of your prescription drug questions as well. For more complicated questions, a CarelonRx representative will be added to the call to ensure you get the answers you need as soon as possible.
Anthem Total Health Connections is designed to give you a seamless and hassle-free experience so you can focus on your health and well-being.
Sydney Health App
If you're enrolled in an Anthem Blue Cross medical plan in 2025, you’ll have access to the Sydney Health app, which you can download on your smartphone or access online. The app allows you to easily manage your health care and connect with your Total Health Connections Family Advocate. You can use the app to:
- Find doctors, hospitals, and pharmacies in your network
- Review costs for services—and get help finding the lowest cost option
- View your benefits, claims, and medical ID card
- Manage your prescriptions
- Chat with a nurse 24/7 for health advice
- Schedule appointments and virtual visits
- Get personalized wellness tips and programs
- Track your health goals
- Find the name and telephone number of your Total Health Connections Family Advocate, as well as send direct messages
The Sydney Health app is your one-stop shop for all your medical needs.