All Anthem members have access to Total Health Connections, a white-glove customer service team specifically trained on Marvell’s plans. Your personal Total Health Connections Family Advocate can help you manage your health information, discuss your claims, provide health plan information, and give you wellness tips. The Family Advocates will be able to answer most of your prescription drug questions as well. For more complicated questions, a CarelonRx representative will be added to the call to ensure you get the answers you need as soon as possible.
Anthem Total Health Connections is designed to give you a seamless and hassle-free experience so you can focus on your health and well-being.
Here's how to connect:
Call your Advocate
Call the Anthem Member Services number: (877) 898-0739 and ask to speak with your dedicated Family Advocate. If your Family Advocate is unavailable, you'll be connected to a Marvell-trained advocate who can assist or leave a message for your dedicated Family Advocate.
Request a Callback
Use the Sydney Health App or anthem.com to request a callback from your Family Advocate.
Live Chat
Use the live chat feature after logging into the Sydney Health app. While chat doesn't connect you directly to your Family Advocate, your conversation notes will be shared with your Advocate for follow-up.
Sydney Health App
All Anthem Blue Cross medical plan members have access to the Sydney Health app, which you can download on your smartphone or access online. The app allows you to easily manage your health care and connect with your Total Health Connections Family Advocate. You can use the app to:
- Find doctors, hospitals, and pharmacies in your network
- Review costs for services—and get help finding the lowest cost option
- View your benefits, claims, and medical ID card
- Manage your prescriptions
- Chat with a nurse 24/7 for health advice
- Schedule appointments and virtual visits
- Get personalized wellness tips and programs
- Track your health goals
- Find the name and telephone number of your Total Health Connections Family Advocate, as well as send direct messages
The Sydney Health app is your one-stop shop for all your medical needs.